Creating a Latin American Off-Shoring Scorecard: Integration and Trade Sector

The outsourcing/offshoring industry (O/O) is becoming one of the most significant drivers of trade and foreign direct investment (FDI) in Latin America and the Caribbean (LAC), representing a significant opportunity for job creation, technological spillovers, innovation, and export diversification in the region. Business Process Outsourcing (BPO), specifically, is one of the fastest growing sectors of O/O and one in which LAC may have an advantage for attracting investors from U.S. companies. The primary objective of this workshop is the creation of the first Latin American O/O scorecard: a country-based assessment tool that will seek to solve these questions and define a strategic roadmap for institutional reform in the region. The purpose of this scorecard is to present a common and comprehensive framework to assess and compare the political, economic, and social advantages for the provision of BPO services in LAC countries.